Student Loan Counselors pledges to uphold the privacy of individuals and families who contact us for assistance. Your information is held in strict confidence in compliance with the Gramm-Leach-Bliley Privacy Act. We assure you that all “nonpublic personal information” gathered (such as your name, address, telephone number, assets, liabilities, and any other personal information concerning your finances) will be managed within strict legal and ethical protocols.
Your information and how we use it
Student Loan Counselors uses the information collected on our web site to help us: understand who visits our web site and why; to analyze user behavior and improve our online services; and to personalize your online experience. If you enter your email address, name and phone number, and ask for more information or contact us in any way, we may use your information to send you a welcome email and electronic newsletters, contact you about services, send information and news that may be of interest to you or provide you with targeted feedback. We may also file your questions or comments for future reference.
The web site also offers community boards, blogs, and chat rooms. You should be aware that any personal information you submit in those areas can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
We do not knowingly collect personally identifiable information from children under the age of thirteen. Children under the age of thirteen may not submit any personally identifiable information to Student Loan Counselors.
Your information and Third Parties
The following privacy practices detail circumstances under which we may release your information to a third party as permitted by law:
1. When you have provided a request to do so, or when our staff has been served by a valid subpoena.
2. When we compile data and aggregate information that you give to us. This information may not be disclosed in a manner that would personally identify you in any way.
3. When access to nonpublic personal information about you is released to contractors or agencies with legitimate authority to provide services to you, or when monitoring Student Loan Counselors practices for quality assurance or compliance purposes.
How to modify/delete your information or opt-out
You may access or correct your personal information, privacy preferences and/or opt-out of communications by writing Student Loan Counselors at:
Student Loan Counselors
PMB 307, 10332 Main Street
Fairfax, Virginia 22030
Please include your name, address, and/or e-mail address when you contact us.
Monitoring of Phone Calls
Student Loan Counselors may monitor and/or record out-bound and in-bound telephone calls for quality assurance purposes, where permissible by law. Any recording or information obtained from monitoring telephone calls is held in the same strict confidence as other information we gather.
Last Revised: 01/13/2015